Ektimo has a unique way of determining quality for Australia and for the environmental testing industry.
Ektimo has adopted W Edwards Deming’s definition of quality. Deming was responsible for successfully rebuilding the Japanese economy after World War 2.
Japanese business reputation went from “low quality” to “high quality” based on the following formula:
Ektimo is committed to providing a high quality service to all clients. Our quality system is accredited by NATA to AS ISQ/IEC 17025:2005 (this is the laboratory specific equivalent of ISO 9000 series). As part of this system we have documented procedures and policies pertaining to all areas of operations.
Ektimo has an open door policy with regard to quality. Any client is welcome to audit our quality system and procedures. Independent audits are routinely conducted by NATA.
We are business focused on “adding value” and we are not profit driven. If you are not appreciative (as opposed to satisfied) of our service, there is no charge.